Questions and answers

Greenlit turns a quote into a link. You send the link by WhatsApp, text or email; your customer opens it, accepts it and pays the deposit in one go. You get an email the moment they do.

Anyone who quotes before they start work: plumbers, electricians, joiners, builders, decorators, gardeners and cleaners, and artists and makers who take commissions, such as painters, illustrators, potters and tattoo artists.

No. They open the link on any phone or computer. Nothing to download, nothing to sign up for.

Greenlit works for businesses in over 30 countries, including the UK, Ireland, the USA, Canada, Australia, New Zealand, South Africa and most of Europe, in their own currency. Customers can open and pay a quote from anywhere in the world. Card payments use Stripe, so you need to be in a country Stripe supports.

Greenlit is available in English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Swedish and Japanese. Pick your language from the menu at any time. Your customers see their quote page in their own browser's language, and the emails Greenlit sends them use the language you choose in Settings.

Yes. Greenlit works in your phone's browser. Add it to your home screen and it behaves like an app.

Yes, until your customer accepts it. They see your changes as soon as you save. Once it's accepted the price is locked, so add any extra work as a new quote.

30 days unless you change it, either in Settings for every quote or on a single quote. After that date the link shows the quote as expired, and your customer is asked to get in touch for an updated one.

If you added their email, Greenlit sends up to two polite reminders: three days after you send the quote and four days after that. They stop as soon as the customer accepts or declines.

They can decline from the link and, if they like, say why. You get an email either way, so you're never left wondering.

A form at your own Greenlit address (you'll find it in Settings) that you can put on your website, Facebook page or Instagram bio. People describe what they want and leave their name and email. Requests land in Requests, and you can turn any of them into a quote in one click.

Once a quote is accepted you can post updates with a photo, such as a sketch, first colours or first fix. Tick “Ask them to approve it” and your customer can approve it or ask for changes from their link. For artists, Greenlit keeps count of the rounds of changes you included.

Straight into your own Stripe account, then to your bank on Stripe's normal schedule. Greenlit never holds your money and takes no cut.

Nothing extra. You pay Stripe's standard card fee on each payment, the same as any business taking cards through Stripe.

Only to take card payments. Without it, add your bank details in Settings and customers see them on the quote with your reference. When they pay you, press “They paid another way” on the quote to record it.

Cards, Apple Pay and Google Pay, plus anything else you switch on in your Stripe account.

Open the quote and press “Job finished: ask for the balance” (“Piece ready” for artists). Your customer gets an email, and the same link now lets them pay what's left.

Refunds are between you and your customer and follow your terms. Because payments go to your own Stripe account, you refund them from your Stripe dashboard.

Yes. Pick your country in Settings and Greenlit suggests your usual tax name and rate (VAT, GST, sales tax and so on), which you can change. Tick that you charge it and Greenlit adds it to every quote and shows it separately. Greenlit doesn't file tax returns, so keep your receipts for your bookkeeping.

Yes, with Greenlit Pro. Connect your accounts software in Settings. When a customer pays a deposit or you ask for the balance, Greenlit creates the invoice there and records each payment against it. With FreeAgent, payments are matched from your bank feed instead. Using Sage or something else? Download a spreadsheet (CSV) of your quotes from Settings.

Three quotes a month, with card payments, deposits, reminders and progress updates. The count starts again on the 1st of each month. Links to accounts software come with Pro.

£8 a month (billed in pounds sterling, so roughly $10 or €9 depending on exchange rates) for unlimited quotes. Upgrade or cancel any time in Settings. If you cancel, Pro runs to the end of the month you've paid for.

Yes. Join Amethyst Partners for free and you get your own Greenlit link. When someone signs up through it within 30 days and goes Pro, you earn 20% of every payment they make, for as long as they stay.

It's a great fit if you work alongside other trades or know other artists. Payouts go out on the 1st of each month once you've earned £10.

Your customer accepts your quote and your terms, and Greenlit records their name and the date and time. It's the same idea as them signing a paper quote. Your own terms decide the details, such as whether deposits are refundable. This isn't legal advice, so if you're unsure, check your terms with an adviser.

Only you, and anyone who has the link. Each link has a long random code that can't be guessed. Quotes aren't listed anywhere or shown in search engines.

Greenlit keeps as little as it can: a name, and an email only if you add one. No phone numbers or home addresses. Old quotes and requests are deleted or anonymised automatically. See the privacy policy for details.